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Stichworte: employees customers suppliers
What is the term for the level of effort that motivated employees put forth?
__________ increases an employees ability to move into jobs that may not yet exist.
In designing a service guarantee, you should involve the as well as employees in the design.
Cost management provides information that helps increase value for customers.
What are the possible benefits to employees of thinking like an entrepreneur?
Are employees who are working in countries other than their native countries?
Which of the following should be considered when forecasting a firms supply of employees?
_____ occurs when supervisors give employees higher ratings than they deserve.
The ________ approach protects the standard of living of expatriate employees.
In which method the appraiser ranks the employees from the best to the poorest?
Markets consists of all actual or potential customers for products or services
What percentage of employees in the United States had health benefits by 1955?
Which one of the following choices could be a motivational tool for employees?
Should unit price be used as the sole criterion for selecting suppliers why or why not?
What helps an organization identify their customers across other applications?
When employees own the company they work for by virtue of being stockholders, this is referred to as
If you want to manage lists of data about customers and the products they order
Are names of terminated employees reported in writing to the payroll department
In evaluating its customers, which of the following is not a relevant question?
True or false: business-to-business advertising serves only business customers.
Is any paid attempt to communicate with the customers other than advertising publicity and personal selling?
Why is collective bargaining important for both the employees and the employer?
The actors close to the company that affect its ability to serve its customers.
Reaching out to attract a supply of potential employees is known as recruitment.
How should wages that have been earned by the employees of a governmental unit but not paid be recorded in the General Fund?
What methods do you believe companies should use when they are hiring employees?
What type of law provides the minimum level of protection for all workers in the United States?
Loyal customers are less costly to do business with compared to other customers.
With regard to paid work, older employees tend to have _____ compared to younger employees.
Can be defined as the process of activating the efforts of employees towards the achievement of organizational objectives?
What is the process of planning promoting and distributing products to satisfy customers needs and wants?
Managers believe employees will work hard when they feel commitment to the organization.
Employees are using ________ when they apply peer pressure to change a coworkers behavior.
Employees, customers, suppliers, and distributors, and the community are all considered
Why does Organisations provide career development opportunities to employees mcq
As it applies to corporations, employee–owner separation refers to the fact that many employees
Customers are more easily satisfied if their expectations are effectively managed
Is identifying customers is a business process handled by the marketing function?
Is a strike launched by employees to coerce an employer to acknowledge their union?
Why is it important for an HR manager to carefully plan the careers of employees?
Which of the following is the most commonly used reward for motivating employees?
What can firms do to create more motivating work environments for their employees?
Organization managers that encourage employees to be altruistic and caring have a(n)
How the product will be promoted and what messages customers will see is referred to as?
Prepayments by customers for future goods or services should initially be recorded as
What type of competition occurs when there are many firms competing for customers in a given market but their products are differentiated?
Insurance provides regular cash income lost by employees as a result of an accident or illness.
Where do managers and employees typically learn about employee assistance programs
Which of the following are reasons for appraising an employees performance except?
The HR director at Clearwater Electronics has had negative feedback from employees
What are tasks performed by people that customers will buy to satisfy a want or need?
Under regulation s-p, nonpublic personal information would not include a customers
What is a group of customers who are bound together by their loyalty to a retailer?
What process uses input from employees to strengthen their commitment to organizational success?
The process of preapproving suppliers for specific commodities or parts is known as:
Why do we expect satisfied employees to provide higher-quality service to customers?
Which of the following are true concerning the search for employees with the right personality type?
What values signify what an organization and its employees are trying to accomplish?
Organizations can motivate employees by creating an organizational environment that:
What methods are used for informing employees about changes in company compensation?
Which act required most employers with more than 25 employees to offer HMO coverage if local plans were available?
Is the way a retailer sells and delivers merchandise and services to its customers enter one word?
The set of activities through which a product or service is created and delivered to customers
Which of the following managerial functions involves the process of recruiting selecting and training employees?
Which level of management is responsible for the routine work of a group of employees?
Which of the following is a sales promotion that would meet a customer’s unique desire:
Which of the following is the primary reason to conduct stay interviews with employees?
Organizations use many methods to assess potential new employees are these methods fair
Expansion of competition which provides customers with many choices is called a economy.
Which process must you follow to have customers quantify problems they are facing Quizlet
What is the minimum number of employees needed for a small employer medical expense plan?
Which 4 methods allow clients to process digital payments from customers using QuickBooks Online payments Select all that apply?
Is the process of grouping customers into market segments according to what is sought from the product?
What percent of the fortune 500 companies uses twitter to communicate with their customers
Example of a way in which technology is changing business and its relationship with employees
Which concept takes an outside in view that emphasizes fulfilling the needs of customers as a road to profits?
What is the philosophy that businesses should analyze the needs of their customers and then make decisions to satisfy those needs better than the competition?
Which growth strategies employs the existing marketing mix and focuses the firms efforts on existing customers?
Which of the following offers a model for selecting from the four leadership styles the leadership style that matches the employees maturity level in a given circumstance?
Which of these is defined as any practice or activity carried on by the Organisation with the primary purpose of identifying and attracting potential employees Mcq?
Is the process of assigning managerial authority and responsibility to managers and employees lower in the hierarchy multiple choice question?
Which type of business plan is used primarily for the owner and other employees to organize the structure finances and plans for future growth?
Which Organisational function is concerned with the procurement development compensation integration and maintenance of the employees in the Organisation?
Employers are not liable for the behavior of their employees during the time of their employment.
To increase the odds that customers will give referrals, a salesperson should most likely:
Research has found that self-appraisals are most effective with culturally diverse employees.
What is the system of marketing by which an organization communicates directly with customers to generate response or transaction?
Which of the following is an internal factor that can influence the rate at which employees are paid
What do you call the process of making new product to be sold by a business or enterprise to its customers?
What focuses on using information about customers to create marketing strategies to develop and sustain desirable customer relationships?
The extent to which employees believe that they have control over their work in organization.
Can help build loyalty if not employees and customers will communicate and amplify every complaint through these networks?
The scope of a project includes the time and cost required to complete the project to the customer’s
What provides employees with a subset of crm applications available through a web browser?
Is the result of optimizing and aligning business processes to fulfill customers needs wants and desires?
Which of the following occurs when organizations give financial incentives to prevent dissatisfied employees from quitting?
When Ramiro inspires his employees to do their best to help the organization meets its goals he is?
Is the sale of products made by firms in their home country to customers in other countries?
Employers report major deficiencies in the written and oral communication skills of new employees.
When the firm offers a complex range of products and customers have similar needs a________ Salesforce is recommended?
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